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    Our Guarantee

    We want you to be completely satisfied with your purchase. We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or return.

    Totemmi will accept returns or exchanges on items that are unused, unworn and have their original tags attached. 

    Gift cards not returnable.

     

    International Returns

    For international returns, any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Totemmi. Exchange orders that ship via any expedited method, or outside the contiguous U.S., will be charged for shipping.

    Totemmi will accept returns or exchanges on items that are unused, unworn and have their original tags attached. 

    Gift cards are not returnable.

     

    How to Initiate a Return to Totemmi

    For all return or exchange inquiries please contact support@Totemmi.com

     

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

    Inaccuracies on the website

    Totemmi cannot guarantee that the content of the Site is free of inaccuracies or typographical errors at all times, nor can we guarantee that all the information is up-to-date. Although Totemmi strives to display the correct texts, images and pricing on the Site and its webshop, errors may occur. Totemmi may at any time amend the content of the Site and reserves the right to cancel any order prior to dispatch should we find an inacccuracy. In such case we will notify you by email and give you the option to update or cancel your order. If we are unable to contact you, your order will automatically be cancelled.

     

    Prices

    All prices are in US dollars.

     

    Insurance

    Totemmi insures each package during its time in transit and until it is delivered to you.